We routinely take payment by BACS (bank transfer); however, other methods are possible. We will shortly be able to accept credit and debit card payments as well.

If you have a query about your invoice, or would like to investigate different ways of paying, please call us on 0845 4961 204

VetHelpDirect.com Ltd is a registered company in England and Wales, Company Number 05710161.

Our Registered Address is 11a Stubbington Green, Fareham, Hampshire, PO14 2JG

All correspondence to PO BOX 727, Fareham, PO14 9QT     

Or email us at info@vethelpdirect.com

Our standard terms and conditions can be found here; please note, these terms may vary and will be customised depending on the exact services or packages you order from us.

In the event that you cancel a contract after we have started providing the services, there may be a minimum contract period or outstanding fees that you will be liable for - please see your contract for specific details. In general, a contract may be cancelled without charge up until the point that we begin to deliver the services; beyond that point, we reserve the right to charge pro-rata for work done and/or services delivered.