Vet news

Cornish vets Penmellyn presented with BestUKVets 2017 award

On the 29th March, this year’s overall winner of the BestUKVets 2017 award, Penmellyn Vets in St Columb Major, based in Cornwall, was presented with their trophy by the founder of VetHelpDirect, Susie Samuel. This was a proud moment for everyone at the practice and it was fantastic to see so many of their devoted clients in attendance to share this special moment with them.

Can your clients trust you with their data?

Not, I hasten to add, that you would deliberately misuse it - you wouldn’t sell their details, or pass them on without consent, would you? However, your practice database is worth a fortune in the wrong hands - and that means that there are people out there who would put a lot of time and effort into stealing it - and that is something you need to care about - for moral, professional and legal reasons.

Best UK Vet Awards 2017 - the Results are In!

Most of our readers will probably be aware of the Best UK Vets Awards which we sponsor, but for those who don’t, it’s a reflection of our commitment to genuine, client-led reviews. On the websites and, clients can leave reviews of their practice. They are invited to leave a star-review (one star for abysmal, five for excellent), plus any comments about that practice.

On 10th of February we then count up all the four and five-star reviews, and the practice with the most is declared the winner. They receive free publicity from us (like this blog, among other things!), a series of press releases, and an awards ceremony & after-party for their clients, PR materials, a trophy, certificate, banner...the list goes on!

This year, the winner is…

Inglis Vets win the Practice Marketing Award from the VMA Awards

Inglis Vets win the Practice Marketing Award from the VMA Awards

We would like to offer our huge congratulations to Inglis Vets, very deserving winners of the Veterinary Marketing Agency - Practice Marketing Award 2016. The VMA Awards were presented at an award ceremony today in London, hosted by Kate Silverton.


Best UK Vets Award - More Categories Added for 2017!

More Categories Added for 2017 = More Chances for your Practice to Win an Award!

For the 2016 Best UK Vet awards we included 2nd & 3rd place, Best Mobile Vet, Best London Vet and Best Scottish Vet.

We also gave awards to the practices that placed in the top 25 positions for Best UK Vets.

See which categories we've added for 2017...

BVA warns Pet Owners over Dangers of Dr Google

Today the news hit the mainstream newspapers that The British Veterinary Associations 'Voice of the Veterinary Profession' survey, which questioned more than 700 vets, revealed 80 per cent said they had clients who took their pets to see them later than they should, while 98 per cent believed their clients were influenced by what they had read on the internet. Unfortunately,as yet, there is no information on the BVA's website to confirm if they believe these two facts are linked.

What to Post on Facebook

A good veterinary practice Facebook page should have a wide mix of content to keep fans interested and engaged. Below we've listed some ideas of content that you should consider including on your practice page. If you've got any more suggestions, please leave them in the comments box at the bottom of the page - all suggestions greatly appreciated as always!

What should vets do about negative comments on their Facebook Pages?

Pete Wedderburn's recent blog on raises some interesting dilemmas for veterinary practices on facebook.

Respond to the disgruntled clients on facebook or 'go nuclear' and delete and block the user that is the question posed by Pete Wedderburn, Telegraph Vet and Practice Owner, following a difficult situation on his own practice facebook page. You can read the blog here