I’m sure we’ve all had them - the client who turns up for their consult with a pet, a ream of information from some rather eccentric online sources, and a firm (but absolutely wrong) diagnosis. When the vet tries to explain that in actual fact, the reason their pet is itching is the massive flea infestation and not an obscure food allergy, the client becomes angry. They may even leave to seek a “properly educated” (for which, read “more compliant”) practice somewhere else, but even if not, they can cause you untold grief.
So, what can you do about it? Read on for our Five Point Plan!